Privacy Policy
Privacy Policy - Thompsons Furniture
At Thompsons Furniture (referred to as “we” or “us” or “our”), we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data in accordance with the applicable data protection regulations and laws.
Information we collect
When you visit our website at www.thompsonskmc.com, we may use cookies to store certain information on your computer. These cookies enable us to track your browser activity when you return to our site. If you prefer not to have cookies stored on your computer, you can adjust your browser settings to refuse cookies before using our website.
The personal data we collect from you includes:
– Name
– Home Address
– Personal Email
– Business Email
– Home Telephone Number
– Work Telephone Number
– Mobile Telephone Number
We collect this information from various sources, such as booking request forms, design visit forms, order forms, surveys, correspondence records, phone calls, and site visits.
How We Use Your Personal Data (Legal Basis for Processing)
Respecting your privacy is of utmost importance to us. We will never disclose, share, or sell your data without your consent, unless required by law. We retain your data only for as long as necessary and for the purposes specified in this policy. If you have provided consent for receiving promotional offers and marketing communications, you have the freedom to withdraw your consent at any time.
We collect and process your personal information to fulfill our legal, statutory, and contractual obligations. Additionally, we use your data to pursue our legitimate interests, which include providing you with our products and services. With your consent, we may also inform you about our products, offers and services.
Your Rights
You have the right to access the personal information we hold about you and request details about the processing, such as the purposes, categories, and recipients of the data. You can inquire about the duration of storage, the source of data if not collected directly from you, and request correction or completion of any incomplete or inaccurate information.
Furthermore, you have the right to request erasure of your personal data or restriction of processing in accordance with data protection laws. You can also object to direct marketing communications from us and seek information about any automated decision-making processes we employ. To ensure data protection and security, we may ask for verification of your identity when processing your requests.
Sharing and Disclosing Your Personal Information
We do not share or disclose your personal information without your consent, except as specified in this policy or when legally required. In the course of providing our products and services, we may engage third-party contractors, such as designers, templator surveyors, and fitters, who process data on our behalf. These processors adhere to our instructions, comply with this privacy notice, and implement appropriate confidentiality and security measures.
Safeguarding Measures
We take the security and privacy of your personal data seriously. To protect your information from unauthorized access, alteration, disclosure, or destruction, we have implemented multiple layers of security measures.
Consequences of Not Providing Your Data
While you are not obligated to provide your personal information, please note that certain information is necessary for us to fulfill our contractual obligations. Without this information, we may be unable to perform the requested services.
Data Retention
We retain personal information only for as long as necessary and in compliance with our legal obligations. We have established strict review and retention policies to fulfill these obligations. If you have consented to direct marketing, we will retain your data until you notify us otherwise or withdraw your consent. For competition entries without consent for direct marketing, we will delete your personal information within one month of the competition’s conclusion.
Lodging A Complaint
We process your personal information in accordance with this privacy notice and applicable data protection laws. If you have concerns or wish to raise a complaint regarding the processing of your data, please contact us at help@thompsonskmc.com. We hope to address any concerns promptly. However, if you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. For more information, please visit www.ico.org.uk.
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